FAQ's

Q: What materials are your products made from?
A: Our products are made from Peruvian Alpaca and Sheep wool. These materials are sustainable, ethically sourced, and support local communities in Peru by preserving their traditions and culture.

Q: Are your products hypoallergenic?
A: Yes, Alpaca fiber is hypoallergenic, making it suitable for people with sensitive skin.

Q: How are the alpacas treated?
A: Our alpacas run wild and free, and no animals are harmed in the process of sourcing our wool.

Q: How long does it take to process and ship my order?
A: All orders are processed and shipped within 1-3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification with tracking information once your order has shipped.

Q: What is your return policy?
A: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. Contact us within 3 days of delivery and ship items back within 7 days of delivery.

Q: How can I contact you if I have more questions?
A: Feel free to contact us anytime with questions at bohoandinoperu@hotmail.com. Your patience during the return process is appreciated!